Returns & Exchanges
Last Updated:We want you to love your gear. Because every item is custom-made to order just for you, our returns policy works a little differently than a typical store — please read this before you order so you know exactly what to expect.
Custom & Made-to-Order Items
All of our products are printed and made specifically for your order, so we're unable to accept returns or exchanges for buyer's remorse, wrong size selection, or a change of mind. This is standard for custom apparel — nothing is pre-made or restocked. The best way to get the perfect fit is to check our Sizing Guide and the size chart on each product page before you buy.
Personalized Items
Items customized with a name, number, or other personalization can't be returned or exchanged, since they can't be resold. Please double-check spelling, numbers, and sizes before completing your order.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered — a misprint, the wrong item, or a flaw in the product — we'll make it right at no cost to you. Just contact us within [30] days of delivery with your order number and a photo of the issue, and we'll arrange a replacement.
To help us sort it out quickly, please include:
- Your order number
- A clear photo of the item and the issue
- A short description of what's wrong
Wrong Size?
Because custom items can't be restocked, we can't offer free size exchanges — so please measure carefully before ordering using our Sizing Guide. If you're between sizes, we recommend sizing up. If you've received a defective item in the wrong size (not the size you ordered), that's covered above under damaged or wrong items.
Order Changes & Cancellations
Since production starts quickly, we can only change or cancel an order within a short window after it's placed. If you spot a mistake — a wrong size, address, or personalization detail — contact us as soon as possible and we'll do our best to catch it before production begins. Once an item is in production, we're unable to make changes.
Team & Bulk Orders
For team and bulk orders, please review all sizes and details carefully before submitting, as these can't be returned once produced. If you're coordinating gear for a whole roster and want help getting sizing right the first time, reach out — we're glad to help.
Questions?
Not sure whether your situation is covered? Contact us — we're here to help and we'll always do our best to make things right.
Frequently Asked Questions
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Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.
Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.
Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.
Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.
