FAQ – The Fieldhouse

Answers to the questions we hear most. Still stuck? Contact us and we'll help.

Ordering & Products

Are these official team stores?

Yes. Every store on The Fieldhouse is an official store for a team, club, or league across the organizations we work with. When you buy, you're getting the same gear the players rep — made just for you.

Can I add a player name and number to my gear?

On products that offer personalization, yes — you'll see the option to add a name and number on the product page before adding to cart. Please double-check spelling and numbers, as personalized items can't be returned.

Do you carry youth and adult sizes?

Most teams offer both youth and adult sizing. Youth items run smaller and are cut for younger athletes. Check the Sizing Guide and the chart on each product page before ordering.

Sizing & Fit

How do I know what size to order?

Because our products come from different premium brands, sizing can vary between items. The best approach: measure a shirt you already own that fits well and match it to the size chart on the product page. Our Sizing Guide walks you through it.

What if I'm between sizes?

We recommend sizing up. Custom gear is made to order and can't be exchanged for a different size, so it's better to err a little roomy.

Shipping & Delivery

How long will my order take?

Every item is made to order, so there's a production time plus a shipping time. Most orders arrive within [X–Y] business days from when you order. See our Shipping Info page for the full breakdown.

Can I track my order?

Yes — you'll get a confirmation email with a tracking number as soon as your order ships.

I need gear by a specific date. Can you help?

Reach out before you order and we'll give you the best delivery estimate we can. For team orders, we always recommend ordering well ahead of a season start, tournament, or event.

Returns & Exchanges

Can I return or exchange my order?

Because every item is custom-made, we can't accept returns or exchanges for wrong size or change of mind. If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you. Full details are on our Returns & Exchanges page.

My item arrived damaged or wrong. What do I do?

Contact us within [30] days of delivery with your order number and a photo of the issue, and we'll arrange a replacement.

Teams & Getting a Store

How do I find my team's store?

Use the search at the top of the site to type your team or club name, or browse by organization to find your team's official store. Every team has its own store with their gear.

How do I get a store for my team?

Reach out and we'll set up a fully-managed online store for your team, club, or league. We handle the store, the products, printing, and shipping — you just share it with your families and rep your gear. Get started here.

How much does it cost?

Nothing to set up — there's no cost to launch your store and no inventory to buy, since everything is made to order. Earnings from your store are split 50/50 with your team, after production and shipping are covered. You get a store and a way to raise funds, with zero risk.

Can I order for my whole team at once?

Yes. For team and bulk orders, review all sizes and details carefully before submitting, since custom items can't be returned once produced. Reach out and we'll help you coordinate.